ONLINE REGISTRATION

You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping services constitutes your acceptance and agreement to be bound by the Online Shopping Terms.

To register, you will be required to provide certain personal information including personal and payment card details, as well as an email address and password. Please keep your personal information secure.

We accept no liability for any damages suffered or losses incurred from the unauthorised use of your personal information.

You will be required to enter your email address and password each time you visit our online shopping site. To amend any of your details, please go to My Account.  For more details on how we collect and use your personal information, please review our Privacy Protection below.

1. Detailed description of goods and/or services
Fineline Jewelers Pty Ltd t/a Fineline Jewellers is a business in the Luxury goods industry that sells luxury items online such as jewellery, watches, bags and sunglasses.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1/2 days and delivery confirmed by way CourierIt . (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Export restriction
The offering on this website is available to South African clients only at this stage.

4. Return and Refunds policy
The provision of goods and services by Fineline Jewellers is subject to availability. In cases of unavailability, Fineline Jewellers will refund the client in full within 30 days provided goods are in the same condition as sent out. Cancellation of orders by the client will attract a 20% administration fee.

5. Customer Privacy policy
Fineline Jewellers shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

6. Payment options accepted
Payment may be made via Visa and MasterCard.

7. Card acquiring and security
Card transactions will be acquired for Fineline Jewellers via Yoco Technologies (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Fineline Jewellers separately from card details which are entered by the client on Yoco’s secure site. For more detail on Yoco refer to www.yoco.com

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

10. Responsibility
Fineline Jewellers takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Fineline Jewellers chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation
Fineline Jewellers may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Fineline Jewelers Pty Ltd based in South Africa trading as
Fineline Jewellers and with registration number 2020 / 482563 / 07 and K. Moodley
(Director(s)/Member(s)/Owner(s)).

14. Fineline Jewellers contact details
Company Physical Address: 242 Main Road, Claremont, Cape Town
Email: support@finelinejewellers.co.za Telephone: 031 492 8551

 

PRODUCT SALES & THE AVAILABILITY OF PRODUCTS

All products displayed on our website, mobi site and any future apps are subject to availability and will be delivered only within the Republic of South Africa and to areas where we deliver. All prices shown on our website, mobi site or any future apps are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any of the products or services you have ordered are not available.

 

COLOURS & ITEMS DISPLAYED

We have made every effort to ensure that the colours of the jewellery and watches that appear on our website, mobi site and any future apps display as accurately as possible. However, as the actual colours you see will depend on the device that you use to access our website, mobi site or app, wecannot warrant that your device’s display of any colour will be accurate.  All jewellery displayed on our website may be enlarged to show detail and may not be the actual size when purchased. All information, however, in terms of metal, carat size, diamond etc. next to each product description is 100% accurate.

Please note all pendants are sold separately unless otherwise stated.  Images of pendants with chains are for display purposes only.

 

CONTENT ERRORS

We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website, mobi site and/or any future apps.

 

PRICING

You will be charged the prices that are reflected on our website, mobi site and/or future apps, subject to availability and the delivery address. Prices and promotions may vary depending on whether you have access to our services via our website, mobi site or apps. The prices include Value-Added Tax (VAT). Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions apply only to items on your original order (i.e. not on items which are added after the order was placed.)

 

AGREEMENT OF SALE

When placing an item in a shopping basket or adding it to a Wishlist without completing the purchase cycle does not constitute an agreement of sale between Fineline Jewellers and the user and users cannot hold Fineline Jewellers liable if such items are not available when the purchase cycle is completed later and/or constitute an order for such an item.

An agreement of sale between Fineline Jewellers and a user only comes into effect when a card authorisation is received from the issuing bank, or a written approval by Fineline Jewellers confirming EFT funds have been received.

Fineline Jewellers reserves the right to cancel orders in whole or in part as circumstances dictate. Please note that Fineline Jewellers shall only be liable to refund monies already paid by the buyer.

 

PAYMENT

When placing your order, funds equalling the total value of your order will be deducted against the card you are paying with during the checkout process. 

For EFT payments, you will be required to deposit your money into

Bank: Standard Bank
Account Name: Fineline Jewelers Pty Ltd
Account No: 051495279
Account Type: Cheque
Branch No: 051001
Branch Name: Windermere
Swift Code: SBZA ZA JJ
Reference: [Your Order Number]

Your order will be expedited once your funds have been cleared. Please be aware that EFT payments not received in our bank account within three working days will be cancelled.

Fineline Jewellers reserves the right to cancel orders in whole or in part as circumstances dictate. Please note that Fineline Jewellers shall only be liable to refund monies already paid by the buyer.

 

STOCK AVAILABILITY

We cannot always guarantee stock availability and will endeavor to make more stock of the popular item at the Fineline Jewellers factory should the need arise.  We will immediately advise you of this and advise delivery times of the requested item.

 

CONFIRMATION OF ORDERS

Your offer is deemed to be accepted when you receive an order confirmation.  All orders received on a weekend will be processed on the Monday.

 

CUSTOMER SERVICE

Fineline Jewellers Head office 

242 Main Road, Claremont, Cape Town

Email address: support@finelinejewellers.co.za

Telephone number: 031 492 8551 – customer services department

 

TRANSACTION CURRENCY

All transactions will be in South African Rand ZAR, and deliveries will only be within the Republic of South Africa. All transactions converted to South African rands will be expedited at the current exchange rate of the day and may differ due to currency fluctuation.

EXPORT RESTRICTONS

Online sales and deliveries will only be within the Republic of South Africa.

 

COUNTRY OF DOMICILE

Fineline Jewellers head office and country of domicile is:

242 Main Road

Claremont, Cape Town

South Africa

7708

 

CREDIT CARDS PAYMENT ACCEPTED

Master and Visa only

Fineline Jewellers is a member of the Jewellery Council 

Fineline Jewellers is a proud member of the South African Jewellery Council and adhere to their code of ethics.

https://www.jewellery.org.za/buying-with-confidence/

It is very important to read Fineline Jewellers online shopping terms and conditions as, in our check out process, you will be required to tick that you have read and understood “Online Shopping Terms” before you may proceed with payment. If you have any questions regarding our Services, the Online Shopping Terms, products or services, please feel free to make use of our live chat email support@finelinejewellers.co.za.